Virtual Wrench is a service offered by Leica Geosystems. For growers using precision applications it’s like having a technical support person in the cab with them. This remote service and support system uses built-in cell data modems and even incorporates Google Earth!

To learn more about it I spoke with Darren Herstedt, Leica Geosystems service and support manager for North America. This is him sitting in front his computer utilizing Virtual Wrench. He says the customer can hit a couple of buttons and call their server so they can see the customer’s display remotely and guide them through a situation in real time. It saves time and money for both parties. He says that the system is available to almost all growers in the United States since they employ a service that utilizes most cellular carriers. Here’s what the product brochure says:

With your permission, your local reseller can remotely view and adjust settings, look at your field terrain and base station location, install software upgrades and, ultimately, diagnose and repair 90% of problems.

You can listen to my interview with Darren here: