Where Is My Mediacom?

Chuck Zimmerman

I don’t mean to complain but actually I really do. Since about 8:30am today our primary internet access has been down. We use the local cable company, Mediacom. I’ve spoken with their business account support staff at least 6 times. For half the day the reason was a loss of power from the utility company to their equipment.

The logical question was, “Do you have backup power?” They said they have generators but apparently weren’t using them. That’s not good. If you’re going to have business level accounts like ours you might want to consider that electricity is important!

Since then the reason has been that we’ve got line problems such as a low signal to noise ratio and major “packet loss.” I can’t believe we’re losing packets. Sounds bad. I’ve been promised a technician on the spot for the last 4 hours. It’s not looking promising.

So I’ve put in some serious work on my Sprint PCS card today. That’s my backup. I just wish the local Sprint had their EV-DO but it has allowed us to get our client work done. It’s just cut into my posting time in a major way.

Thanks for letting me get that off my chest and expect more AgWired news soon.

They did say they’d pro-rate my service this month by a day. Ain’t that nice?

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