My presentation here in Cedar Falls is over. We gave my Dell equipment a good workout and I hope I contributed some information that’s useful.

There were a few bloggers in the audience and even a couple of people involved in a podcasting project. Great questions were asked. As usual I found that the “comments” feature of blogging got a lot of questions. This is a challenging aspect of blogging for companies to deal with. How do you handle feedback and what if it’s negative? I think you just remember why you’re doing this to start with. Hopefully it’s to be more open and honest with your customers. I think we all learn from our critics. I know I have. I’ve also seen negative commenters turn into positive customers when they not only felt like their voice was heard but they got immediate company feedback (or saw positive comments from other customers) that addressed their concerns.

So long from here. It’s road time back to Holts Summit, MO (near Jefferson City).